Refund Policy

eSIM not installed: full refund

If your eSIM has never been installed on a device, we refund the top-up in full.

eSIM installed, no data used: refund minus $2

If your eSIM has been installed but has never used any data, we refund the top-up minus $2, which covers setting up your eSIM and the payment costs. For example, a $10 top-up is refunded as $8.

What is not refunded

Once your eSIM has used any data, top-ups are not refundable, including balance left over after a trip. Requests made more than 14 days after the payment are not refundable either. Whether data has been used is based on the usage our network partner records for your eSIM.

Please check that your phone supports eSIM and is carrier-unlocked before you pay. Balance has no cash value and cannot be withdrawn or transferred, except through a refund under this policy.

How to ask

Email support@taox.com from the address you sign in with, with the payment date and amount. We reply within 2 business days.

Approved refunds go back to the original payment method through Stripe; banks usually show them within 5 to 10 business days. When a refund is made, the refunded balance is removed and your eSIM stops using data.

Please contact us before disputing a charge with your bank; we can usually resolve problems faster. This policy does not limit any rights you have under consumer protection law.